Managing Difficult Conversations Training - Perth

Managing Difficult Conversations Training - Perth

You know that sinking feeling when you see that email marked "urgent" or spot someone heading your way with that look on their face? We've all been there - avoiding the conversation that needs to happen, hoping the problem will somehow solve itself. But here's the thing: those difficult conversations don't disappear. They just get worse while you're putting them off.

I've spent years watching managers tie themselves in knots over conversations they needed to have but kept postponing. The performance review that's six months overdue. The team member who's affecting everyone else's morale. The client complaint that everyone's walking on eggshells around. Sound familiar?

Here's what I've learned from working with hundreds of teams across Perth: most people aren't naturally bad at difficult conversations - they just never learned a framework for having them well. They wing it, hope for the best, and then wonder why things went sideways.

This training gives you that framework. Not theoretical stuff you'll forget by Tuesday, but practical tools you can use the moment you walk back into your office. We'll work through real scenarios - the ones that keep you up at night or make you take the long way around the office to avoid certain people.

You'll practice with situations like telling a long-term employee their work isn't cutting it anymore, addressing a colleague who keeps interrupting in meetings, or having that chat with your boss about workload when you're already stretched thin. We use actual workplace examples because generic role-plays don't prepare you for the real thing.

The best part? You'll discover that most difficult conversations become much easier when you know what you're doing. That anxiety you feel beforehand starts to fade when you have a clear structure to follow. People actually appreciate directness when it's delivered with skill and respect.

What You'll Learn

How to prepare for tough conversations so you're not scrambling for words in the moment
The exact phrase structure that helps people hear feedback without getting defensive
Ways to keep conversations on track when emotions start running high
Techniques for managing your own stress and staying calm under pressure
How to follow up after difficult conversations to make sure issues actually get resolved
When to involve HR or senior management (and when not to)
Scripts for the most common workplace scenarios that actually work in real life

The Bottom Line

You'll leave this session with confidence to tackle those conversations you've been avoiding. No more sleepless nights worrying about what to say or how someone might react. You'll have a toolkit that works whether you're dealing with a defensive team member, an unreasonable client, or even your own manager. The skills you learn here will save you countless hours of stress and actually improve your relationships at work. Most participants tell me they wish they'd learned this stuff years ago - it would've saved them so much drama and workplace anxiety.